Training Services
About CJW Training Services
Training is available for a number of fundraising software products, including The Raiser’s Edge, Results/plus, Exceed!, DonorPerfect, Paradigm, and more. We also offer training in Microsoft Office products and various financial software products such as QuickBooks and The Financial Edge, as well as Crystal Reports.
Prior to deciding to become an independent consultant in 1993, Cheryl Weissman, CJW’s President and Founder, worked for nearly six years for a company that sold fundraising software. As the Account Manager for the Chicago area office, Cheryl was responsible for designing and delivering classroom training sessions.
In the very early days of CJW Consulting & Services, Inc. (originally known as CJW Enterprises), Cheryl was asked to provide on-site training for a client. She found that training on-site, using the client’s own data, dramatically increased the retention of information, made all the exercises and examples meaningful for the attendees, and allowed them to really understand how their use of the software could be improved with more reliable data input and tracking.
As a result of these early training sessions, Cheryl opted not to offer classroom training for CJW’s clients. Aside from the clear benefits of on-site training, this decision meant that CJW did not have to take on the overhead of maintaining a software training classroom, and that savings is reflected in our training costs.
CJW began offering webinars in 2007. As a result of those sessions, requests began coming in for more detailed web training on specific topics for individual organizations. We are now also offering web training for individual organizations in 3-hour blocks.
Whichever training delivery method you choose, each training is customized to meet the needs of your organization.
When training is done at your site, we use your data or a recent copy of your data, so that all examples are meaningful. This increases retention of information and adds value to the training.
For online training, we gather information from you in advance of the training in order to design a curriculum that will maximize the value of the training for you and your staff.
On-Site Training
On-site training is done using your data and equipment. We will work with you to come up with a viable training schedule, but when possible we prefer not to train on consecutive days. We find that people are better able to retain information if (A) they have some time between sessions to absorb what they are learning before more information is given to them; and (B) they have some time between sessions to perform their normal duties, so they don’t get the sense that the training is getting them too far behind in their work.
All trainings have a flat, per day fee that is based upon the number of attendees registered.
Web Training
Web training is available in 3-hour blocks. CJW works with each organization to determine the number of sessions needed to meet their training goals.
Attendees connect to the training via GoToMeeting or GoToWebinar software. These are both secure sites that allow training registrants to view a CJW computer so that all attendees are seeing the same information. VOIP is available for the audio portion of the training. Attendees who do not have VOIP capabilities call in to a toll-free number in order to hear the session.
Keyboard and mouse control can be handed off to registrants, so in effect web training can become a hands-on training experience.
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